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FAQ

What payments does FIZIWOO accept?

We accept Visa, MasterCard, American Express - using 1 payment gateway options : Ipay88. Additional payment method is using Atome PayLater and .

All prices are listed and charged in Ringgit Malaysia. If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card. In general, it will match very closely with the on going exchange rate. 

What is the delivery window?

Our delivery time starts from the moment an order is accepted and includes a 3-5 days period where your items will be processed and dispatched by the following providers J&T, or City Link (depending on location). Please allow 5-10 days for international shipping. We will do our best to keep delays to a minimum and you will be updated on the progress of your order.

 

Do I have to pay for duty and import charges?

International customers are responsible for all taxes and import duties levied by their respective countries.

What is FIZIWOO's Exchange & Returns Policy?

Sale and Pre-order items cannot be exchanged/refunded.

For regular merchandise, you have 7 days from the date you received your order to return/exchange. Your item/s must be unused and in the same condition that you received it. It must also be in the original tag/packaging.

Please get in touch with our Personal Care Advisor at pr@fiziwoo.com or +60 11-2892 1339 (WhatsApp).

To complete your return, please insert your receipt or proof of purchase. We are unable to accept any store-purchased merchandise. 

Customers are responsible shipping, taxes and duties. We recommend you opt for a shipment method that enables tracking. FIZIWOO will not be responsible for the loss of a returned parcel. All returns and exchanges are to be shipped to the address below:
 
E-Shop Exchange/Returns
Attention: Personal Care Advisor
No 6, Puncak off Jalan Bukit Setiawangsa,
Taman Setiawangsa,
54200 Kuala Lumpur
Tel :  +60 11-2892 1339