- From collection to delivery, we are using City Link Express.
- We ship worldwide. Street names and postcode must be correct and accurate.
- If the packaging seal is opened or damaged, DO NOT accept the parcel.
- If you are not at home to receive your purchased order, Please contact the courier service within a stipulated timeframe for next deliveries or pick up..
- A standard shipping & handling fee of RM15.00 (Peninsular Malaysia) RM20.00 (Sabah & Sarawak) for every transaction for local delivery unless otherwise stated. * (the fee is subject to change by the management without prior notice).
- STRICTLY NO REFUND for shipping & handling charges.
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
DELIVERY LEAD TIME
- Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
- Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
- Peninsular Malaysia : 1 – 2 business working days.*
- Sabah & Sarawak : 2 – 3 business working days.*
*subject to courier service’s changes.
SALES, PROMOTIONS & FESTIVES PERIODS
- During peak online sales & promotional periods, orders and deliveries may take longer time.