DELIVERY POLICY

  1. From collection to delivery, we are using City Link Express.
  2. We ship worldwide. Street names and postcode must be correct and accurate.
  3. If the packaging seal is opened or damaged, DO NOT accept the parcel.
  4. If you are not at home to receive your purchased order, Please contact the  courier service within a stipulated timeframe for next deliveries or pick up..

 

SHIPPING CHARGES

  1. A standard shipping & handling fee of RM15.00 (Peninsular Malaysia) RM20.00 (Sabah & Sarawak) for every transaction for local delivery unless otherwise stated.  * (the fee is subject to change by the management without prior notice).
  2. STRICTLY NO REFUND for shipping & handling charges.
  3. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

 

DELIVERY LEAD TIME

  1. Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
  2. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
  • Peninsular Malaysia : 1 – 2 business working days.*
  • Sabah & Sarawak : 2 – 3 business working days.*

*subject to courier service’s changes.

 

SALES, PROMOTIONS & FESTIVES PERIODS

  1. During peak online sales & promotional periods, orders and deliveries may take longer time.