DELIVERY POLICY

  1. From collection to delivery, we are using City Link Express.
  2. We ship worldwide. Street names and postcode must be correct and accurate.
  3. If the packaging seal is opened or damaged, DO NOT accept the parcel.
  4. If you are not at home to receive your purchased order, Please contact the  courier service within a stipulated timeframe for next deliveries or pick up..

 

SHIPPING CHARGES

  1. A standard shipping & handling fee of RM15.00 (Peninsular Malaysia) RM20.00 (Sabah & Sarawak) for every transaction for local delivery unless otherwise stated.  * (the fee is subject to change by the management without prior notice).
  2. STRICTLY NO REFUND for shipping & handling charges.
  3. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

 

DELIVERY LEAD TIME

  1. Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
  2. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
  • Peninsular Malaysia : 1 – 2 business working days.*
  • Sabah & Sarawak : 2 – 3 business working days.*

*subject to courier service’s changes.

 

SALES, PROMOTIONS & FESTIVES PERIODS

  1. During peak online sales & promotional periods, orders and deliveries may take longer time.

 

CUSTOMER SATISFACTION

All Sales are final. All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable. No cash refund except for no-stock item(s) . Refund process will take within 30 days. No cash refund on any defective items. We will do exchange only. No refund on issue for example on situations : change of mind or just don’t like the item. But, we are willing to help on you on exchange.

Customers can return damaged/wrong/faulty items (apart from sale items) within 7 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers. Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained. The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages.

WHAT IS YOUR RETURN POLICY?

We hope you will love everything that you order from us but if something isn’t quite right, you have 7 days from the date you receive your order to send it back to us.

We ask that the items are returned clean and unworn. Item must be returned with their original packaging. If we receive a return and it has been used or damaged, we cannot accept your return.

If there should be anything wrong with your item, please email to sales@fiziwoo.com as soon as possible after discovering the defect. Describe the defect or damage in as much detail as you can, and attach images of the damage. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please note that final sale and value buy items are strictly non-exchangeable and non-refundable. 

In the case that your shipment is lost or damaged in transit; you are responsible to file the claim with the courier company. We are not responsible for lost packages during transit. We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected, if you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment.